Clients' Complaint Lifecycle at InText. UTICamp-2019
Speaker: Maksym Hamii, Translation Department Manager (InText)
InText has been continuously improving its complaint processing and recording processes for 10 years. We use a unique technology for statistical analysis of causes of complaints and development of preventive actions. In the presentation, we will explain how the complaint record storage system is organised in the internal TMS and how we use Microsoft PowerBI for trend monitoring. We will also speak about regular meetings of our quality committee and describe how we keep track of each complaint life cycle.
This presentation is about the system used by InText to manage non-conforming products.
Interpreting into English by Dmytro Kushnir and Svitlana Bregman